Knauf stands for opportunity. We know that opportunity looks different to each person and we are proud that we see opportunity in everyone.
The company Knauf is worldwide leader in producing and selling high quality products. Thanks to the 300 plants and over 41 500 employees in 90 countries worldwide, the Knauf brand offers an extremely wide range of products that are present in the whole process of modern construction - from complete energy-efficient systems to finishing works in the interior of buildings.

Are you passionate about technology and love solving problems? As a Field Service Engineer, you’ll help keep local IT systems running smoothly by installing, maintaining, and repairing equipment on-site. You’ll also handle critical issues, ensuring everything works securely and efficiently while building great relationships with our customers.

Join us and make a difference!

Main responsibilities:

• Keep local IT systems and infrastructure running smoothly and efficiently;
• Act as the primary point of contact for escalating critical IT issues, working closely with regional or central IT teams when needed;
• Perform on-site installations, repairs, and maintenance of telecom and IT equipment to minimize downtime and enhance customer satisfaction;
• Collaborate with cross-functional teams to Develop and implement service improvement plans, driving operational efficiency and customer engagement.

Requirements:

• University degree in IT, Computer Science, Telecommunications, or a related field.
• Proven experience in IT infrastructure, telecom, or field service engineering roles within a multicultural and international company;
• Proficiency in English (written and spoken);
• Strong customer focus with a commitment to delivering high-quality service;
• Effective communication and collaboration skills to work with cross-functional teams;
• A proactive mindset with a drive for continuous improvement and operational efficiency;
• Ability to manage multiple projects and meet deadlines;
• Integrity, reliability, and a strong sense of responsibility;
• Strong analytical and problem-solving skills;
• Adaptability and flexibility to work in dynamic environments and quickly adjust to changing priorities and challenges;
• Regulatory Compliance: Knowledge of industry standards and regulations, ensuring all systems and processes meet compliance requirements
• Valid driver’s license required.

Non-technical/Functional Skills:

• Strong understanding of IT Service Management, including Service Level Management, Change Management, Configuration Management, and Release Management;
• Experience in Operations Support, such as Incident Management, Problem Management, and Operations Monitoring;
• Knowledge of Infrastructure Engineering, including System, Network, and Storage Engineering;
• Familiarity with Disaster Recovery and Business Continuity processes;
• Proficiency in providing Service Desk Support and resolving end-user issues;
• Ability to deliver excellent End User Support with a focus on customer satisfaction;
• Basic understanding of Applications and their functionality to support business operations;

What We Offer:

• The opportunity to work in a dynamic environment as part of an ambitious and close-knit team of professionals;
• A fixed-term employment opportunity for a 6-month project in a friendly and supportive work environment;
• Opportunities for professional development and career growth;
• Clear and established work standards and procedures;
• Comprehensive "Luxury" health insurance package;
• An attractive remuneration package;
• 26 days of paid annual leave.

All applications will be treated in strict confidentiality and in accordance with GDPR. Knauf Bulgaria undertakes to store and distribute them only for the purposes for which you have given your consent. Only candidates approved by documents will be invited to the next stage of the selection process.