What you’ll be doing:

• Manage and process customer orders with a high level of accuracy and attention to detail, ensuring all order details are correct and complete.

• Serve as the primary point of contact for customers regarding order-related inquiries, providing timely and professional responses.

• Coordinate with internal teams, including sales, logistics, warehouse, and finance, to ensure seamless order fulfillment and delivery.

• Monitor the status of orders throughout the lifecycle, proactively addressing any delays, discrepancies, or issues, and keeping customers informed.

• Resolve complex customer complaints and issues related to orders, ensuring a satisfactory resolution while maintaining a positive customer experience.

• Maintain accurate and up-to-date records of orders, customer interactions, and any changes or updates in the order management system.

• Prepare and analyze order-related reports, identifying trends, inefficiencies, or areas for improvement.

• Support the implementation of process improvements to enhance the efficiency, accuracy, and customer satisfaction of the order management process.

• Ensure compliance with company policies, procedures, and relevant regulations in all order-related activities.

• Build and maintain strong relationships with customers, acting as a trusted advisor for order-related matters.

• Collaborate with cross-functional teams to address customer needs and ensure alignment with business objectives.

What we’d love for you to have:

• Bachelor’s degree in Business Administration, Supply Chain Management or a related field is preferred. Equivalent work experience may be considered.

• 3–5 years of experience in customer service, order management, or a related field.

•      Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively.

•        Excellent communication and interpersonal skills to interact professionally with customers and internal teams.

•        Proficiency in order management systems and software (e.g., SAP, Oracle, or similar platforms) and Microsoft Office Suite (Excel, Word, Outlook).

•        Attention to detail and accuracy in processing orders and maintaining records.

•       Strong problem-solving skills with the ability to handle complex customer issues and provide effective solutions.

•        Ability to work in a fast-paced environment and meet deadlines.

•        Knowledge of supply chain, logistics, and order-to-cash processes is highly desirable.

•        Customer-focused mindset with a commitment to delivering exceptional service.